ACTIVE , REFLECTIVE AND EMPATHETIC LISTENING
Course Overview
Course Overview: Mastering Active Listening
This course is designed to help learners develop and improve their active listening skills, leading to better communication, stronger relationships, and enhanced understanding of others.
Through interactive lessons and practical exercises, participants will learn key techniques to listen more effectively, respond thoughtfully, and build deeper connections.
Key Points
- Understand the importance of active listening in personal and professional settings.
- Identify and apply core active listening techniques such as full attention, paraphrasing, and summarising.
- Differentiate between active, reflective, and empathetic listening.
- Recognise and respond to verbal and non-verbal communication cues.
- Use open-ended and clarifying questions to enhance conversations.
- Avoid common listening barriers such as interrupting, judgment, and passive listening.
By course end, you’ll confidently...
- Listen actively and attentively in conversations.
- Demonstrate understanding and empathy through reflective and paraphrased responses.
- Build trust and rapport through effective communication techniques.
- Reduce misunderstandings and improve personal and professional relationships.
- Apply strategies to become a more engaged, mindful listener in everyday interactions.
Your Coach Graham
GT is a serial learner and enjoys to continually stretch his knowledge to help others become the best they can be!
Graham Taylor-Edwards AKA GTE
- Advanced Diploma of Leadership and Management
- Diploma in Automotive Management
- Diploma of Leadership and Management
- Diploma in Workplace Training, Assessment and Design
- Certificate IV in Financial Services
- Certificate IV in Finance and Mortgage Broking
- NZ Direct Marketing qualification
- NLP Master Practitioner