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Active, Reflective and Empatheic Listening

Active, Reflective And Empathetic Listening
Active, Reflective and Empathetic Listening
Active, Reflective and Empatheic Listening

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Question 1 of 6

1. Question

What is the primary goal of active listening?

To agree with everything the speaker says
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To formulate your response while they are talking
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To fully understand and engage with what the speaker is communicating
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To make sure the conversation ends quickly
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Question 2 of 6

2. Question

Which of the following is NOT an active listening technique?

Making eye contact
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Interrupting with your own opinions
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Paraphrasing the speaker’s message
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Nodding and using verbal affirmations
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Question 3 of 6

3. Question

How can you show someone that you are actively listening?

Checking your phone while they talk
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Maintaining eye contact and using small verbal affirmations
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Thinking about what to say next instead of focusing on them
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Talking about your own experiences as soon as they finish
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Question 4 of 6

4. Question

What is the difference between reflective listening and empathetic listening?

Reflective listening focuses only on emotions, while empathetic listening focuses only on words
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Reflective listening involves understanding and restating, while empathetic listening involves deeply feeling and connecting with emotions
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Empathetic listening is just another name for passive listening
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Reflective listening means giving advice, while empathetic listening means staying silent
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Question 5 of 6

5. Question

Why is asking open-ended questions important in active listening?

It encourages the speaker to provide more detail and share their thoughts
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It allows you to change the subject quickly
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It shortens the conversation
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It helps you prove that you are right
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Question 6 of 6

6. Question

Which of these phrases best demonstrates reflective listening?

“I understand what you’re saying.”
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“So, what you’re feeling is frustrated because of the situation at work. Is that correct?”
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“That’s interesting. Anyway, here’s what happened to me.”
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“I know exactly how you feel; I went through the same thing.”
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