Difficult Guest
Course Overview
We all meet people who are hard to deal with—distracted, disappointed, or disruptive.
Let’s turn those challenges into opportunities for growth and better communication.
Key Points
- Understanding behaviour: We’ll explore the common traits and behaviours of difficult people and identify the underlying causes of their actions.
- Practical strategies: You’ll learn effective techniques for managing these interactions, including communication skills, conflict resolution, and emotional regulation.
- Role-playing scenarios: We’ll engage in role-playing exercises to practice these skills in a safe environment, allowing you to build confidence in real-life situations.
- Personal reflection: We’ll also have time for self-reflection, helping you to identify your own triggers and responses when faced with difficult behaviours.
By course end, you’ll confidently...
- Recognise the different types of difficult people and the motivations behind their behaviours.
- Employ strategies to manage your reactions and maintain professionalism in tough interactions.
- Build stronger relationships by developing empathy and understanding.
- Leave with practical tools and techniques that you can apply immediately in both personal and professional settings.
Your Coach Graham
GT is a serial learner and enjoys to continually stretch his knowledge to help others become the best they can be!
Graham Taylor-Edwards AKA GTE
- Advanced Diploma of Leadership and Management
- Diploma in Automotive Management
- Diploma of Leadership and Management
- Diploma in Workplace Training, Assessment and Design
- Certificate IV in Financial Services
- Certificate IV in Finance and Mortgage Broking
- NZ Direct Marketing qualification
- NLP Master Practitioner