Leading Difficult Conversations
Course Overview
Effective communication is the cornerstone of a successful workplace, yet difficult conversations are often avoided due to fear, discomfort, or uncertainty. Whether addressing performance issues, resolving conflicts, or delivering tough feedback, the ability to navigate these discussions with confidence and professionalism is essential.
This course is designed to equip you with the skills and strategies needed to approach difficult conversations with clarity, empathy, and assertiveness. By fostering open dialogue and respectful communication, you’ll contribute to a healthier workplace culture and stronger professional relationships.
Key Points
- Understand Why Difficult Conversations Are Avoided
- Learn How to Deliver Difficult Conversations Effectively
- Recognise the Benefits of Difficult Conversations
By course end, you’ll confidently...
- Gain a deeper understanding of why difficult conversations are often avoided and how to overcome these barriers.
- Develop the confidence and skills to engage in productive, respectful discussions.
- Foster stronger workplace relationships through clear, open communication.
- Contribute to a culture of trust, accountability, and collaboration within your organisation.
Your Coach Graham
GT is a serial learner and enjoys to continually stretch his knowledge to help others become the best they can be!
Graham Taylor-Edwards AKA GTE
- Advanced Diploma of Leadership and Management
- Diploma in Automotive Management
- Diploma of Leadership and Management
- Diploma in Workplace Training, Assessment and Design
- Certificate IV in Financial Services
- Certificate IV in Finance and Mortgage Broking
- NZ Direct Marketing qualification
- NLP Master Practitioner
- RED WINE DRINKER